Terms & Conditions

    OUR TERMS & CONDITIONS

    OUR TERMS & CONDITIONS

    1. Interpretation

    The following definitions apply in these Conditions:

    Business Day: a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.

    Commencement Date: has the meaning given in clause 2.2.

    Conditions: these terms and conditions as amended from time to time in accordance with clause 15.9.

    Contract: the contract between the Supplier and the Customer for the supply of Goods and/or Services in accordance with these Conditions.

    Customer: the person or firm who purchases the Goods and/or Services from the Supplier.

    Data Protection Legislation: up to but excluding 25 May 2018, the Data Protection Act 1998 and thereafter (i) unless and until the GDPR is no longer directly applicable in the UK, the GDPR and any national implementing laws, regulations and secondary legislation, as amended or updated from time to time, in the UK and then (ii) any successor legislation to the GDPR or the Data Protection Act 1998.

    Delivery Location: has the meaning given in clause 4.2.

    GDPR: General Data Protection Regulation ((EU) 2016/679).

    Goods: the signs and any other goods (or any part of them) set out in the Order.

    Goods Specification: any specification for the Goods, including any relevant plans or drawings, that is agreed in writing by the Customer and the Supplier.

    Intellectual Property Rights: patents, utility models, rights to inventions, copyright and neighbouring and related rights, moral rights, trade marks and service marks, business names and domain names, rights in get-up and trade dress, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets), and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

    Order: the Customer’s order for the supply of Goods and/or Services, as set out in the Customer’s purchase order form, or the Customer’s written acceptance of the Supplier’s quotation, as the case may be.

    Services: the sign manufacturing and installation services and any other services supplied by the Supplier to the Customer as set out in the Service Specification.

    Service Specification: any description or specification for the Services that is agreed in writing by the Customer and the Supplier.

    Supplier: Glyphics Limited registered in England and Wales with company number 04586134.

    Supplier Materials: has the meaning given in clause 8.1(h).

    2. Basis of contract

    2.1 The Order constitutes an offer by the Customer to purchase Goods and/or Services in accordance with these Conditions.

    2.2 The Order shall only be deemed to be accepted when the Supplier issues written acceptance of the Order at which point and on which date the Contract shall come into existence (Commencement Date).

    2.3 Any samples, drawings, descriptive matter or advertising issued by the Supplier and any descriptions of the Goods or illustrations or descriptions of the Services contained in the Supplier’s catalogues or brochures are issued or published for the sole purpose of giving an approximate idea of the Services and/or Goods described in them. They shall not form part of the Contract or have any contractual force.

    2.4 These Conditions apply to the Contract to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.

    2.5 Any quotation given by the Supplier shall not constitute an offer, and is only valid for a period of 20 Business Days from its date of issue.

    2.6 All of these Conditions shall apply to the supply of both Goods and Services except where application to one or the other is specified.

    3. Goods

    3.1 The Goods are the signs and any other goods described in the Goods Specification.

    3.2 To the extent that the Goods are to be manufactured in accordance with a Goods Specification supplied by the Customer, the Customer shall indemnify the Supplier against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal costs (calculated on a full indemnity basis) and all other reasonable professional costs and expenses) suffered or incurred by the Supplier arising out of or in connection with any claim made against the Supplier for actual or alleged infringement of a third party’s intellectual property rights arising out of or in connection with the Supplier’s use of the Goods Specification. This clause 3.2 shall survive termination of the Contract.

    3.3 The Supplier reserves the right to amend the Goods Specification if required by any applicable statutory or regulatory requirement, and the Supplier shall notify the Customer in any such event.

    4. Delivery of Goods

    4.1 The Supplier shall ensure that:

    (a) each delivery of the Goods is accompanied by a delivery note which shows the date of the Order, all relevant Customer and Supplier reference numbers, the type and quantity of the Goods (including the code number of the Goods, where applicable), special storage instructions (if any) and, if the Order is being delivered by instalments, the outstanding balance of Goods remaining to be delivered; and

    (b) it states clearly on the delivery note any requirement for the Customer to return any packaging material to the Supplier. The Customer shall make any such packaging materials available for collection at such times as the Supplier shall reasonably request. Returns of packaging materials shall be at the Supplier’s expense.

    4.2 The Supplier shall deliver the Goods to the location set out in the Order or such other location as the parties may agree (Delivery Location) at any time after the Supplier notifies the Customer that the Goods are ready.

    4.3 Any dates quoted for delivery of the Goods are approximate only, and the time of delivery is not of the essence. The Supplier shall not be liable for any delay in delivery of the Goods that is caused by a force majeure event or the Customer’s failure to provide the Supplier with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.

    4.4 If the Supplier fails to deliver the Goods, its liability shall be limited to the costs and expenses incurred by the Customer in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods. The Supplier shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a force majeure event or the Customer’s failure to provide the Supplier with adequate delivery instructions for the Goods or any relevant instruction related to the supply of the Goods.

    4.5 If the Customer fails to take delivery of the Goods within three Business Days of the Supplier notifying the Customer that the Goods are ready, then except where such failure or delay is caused by a force majeure event or by the Supplier’s failure to comply with its obligations under the Contract in respect of the Goods:

    (a) delivery of the Goods shall be deemed to have been completed at 9.00 am on the third Business Day following the day on which the Supplier notified the Customer that the Goods were ready; and

    (b) the Supplier shall store the Goods until delivery takes place and charge the Customer for all related costs and expenses (including insurance).

    4.6 If ten Business Days after the Supplier notified the Customer that the Goods were ready for delivery the Customer has not taken delivery of them, the Supplier may resell or otherwise dispose of part or all of the Goods and, after deducting reasonable storage and selling costs, account to the Customer for any excess over the price of the Goods or charge the Customer for any shortfall below the price of the Goods.

    5. Quality of Goods

    5.1 The Supplier warrants that on delivery, and for a period of 12 months from the date of delivery (warranty period), the Goods shall conform in all material respects with the Goods Specification and shall be free from material defects in design, material and workmanship (including material manufacturing or installation defects).

    5.2 Where the Goods Specification provides for particular colours or other special requirements, the Supplier will use reasonable endeavours to ensure that the colours or other special requirements comply with the Goods Specification (within the limits of print, paint, vinyl and any other applicable technology). The Customer acknowledges and agrees that the Supplier’s failure to replicate colours in the Goods exactly as they appear in the Goods Specification shall not constitute shall not constitute a material defect for the purposes of clause 5.1.

    5.3 Subject to clause 5.4, the Supplier shall, at its option, repair or replace the defective Goods, or refund the price of the defective Goods in full provided that:

    (a) the Customer gives notice in writing during the warranty period within 48 hours of discovery that some or all of the Goods do not comply with the warranty set out in clause 5.1;

    (b) the Supplier is given a reasonable opportunity of examining such Goods; and

    (c) the Customer (if asked to do so by the Supplier) returns such Goods to the Supplier’s place of business at the Customer’s cost.

    5.4 The Supplier shall not be liable for the Goods’ failure to comply with the warranty in clause 5.1 if:

    (a) the Customer has improperly used the Goods, in any way whatsoever, or the Goods have been subjected to misuse, unauthorised repair, damage, negligence, adverse weather conditions and/or alteration;

    (b) the Customer makes any further use of such Goods after giving a notice in accordance with clause 5.3;

    (c) the defect arises because the Customer failed to follow the Supplier’s oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Goods or (if there are none) good trade practice;

    (d) the defect arises because the Customer has not complied with instructions relating to preparation of the surfaces and areas to which the Goods are applied, and/or such surfaces or areas have been subjected to previous workmanship by third parties and/or contain latent defects;

    (e) the defect arises as a result of the Supplier following any drawing, design or Goods Specification supplied by the Customer;

    (f) the Customer alters or repairs such Goods without the written consent of the Supplier;

    (g) the defect arises as a result of fair wear and tear, wilful damage, negligence, or abnormal working conditions;

    (h) the defect, damage, discolouration or failure to painted surfaces has occurred through no fault of the Supplier; or

    (i) the Goods differ from the Goods Specification as a result of changes made to ensure they comply with applicable statutory or regulatory standards.

    5.5 Except as provided in this clause 5, the Supplier shall have no liability to the Customer in respect of the Goods’ failure to comply with the warranty set out in clause 5.1.

    5.6 The terms of these Conditions shall apply to any repaired or replacement Goods supplied by the Supplier for the unexpired portion of the original warranty period relating to the original repaired or replaced Goods.

    5.7 The terms of these Conditions shall not apply to any parts, materials or equipment not manufactured and/or supplied by the Supplier.

    6. Title and risk

    6.1 The risk in the Goods shall pass to the Customer on completion of delivery.

    6.2 Title to the Goods shall not pass to the Customer until the Supplier receives payment in full (in cash or cleared funds) for the Goods and any other goods that the Supplier has supplied to the Customer in respect of which payment has become due, in which case title to the Goods shall pass at the time of payment of all such sums.

    7. Supply of Services

    7.1 The Supplier shall supply to the Customer the sign manufacturing and installation services and any other services specified in the Service Specification.

    7.2 The Supplier shall use reasonable endeavours to comply with the Services Specification in all material respects, but the Supplier reserves the right to amend the Service Specification if necessary to comply with any applicable law or regulatory requirement, or if the amendment will not materially affect the nature or quality of the Services.

    7.3 The Supplier shall use all reasonable endeavours to meet any performance dates for the Services specified in Order or the Services Specification, but any such dates shall be estimates only and time shall not be of the essence for the performance of the Services.

    7.4 The Supplier warrants to the Customer that the Services will be provided using reasonable care and skill.

    8. Customer’s obligations

    8.1 The Customer shall:

    (a) ensure that the terms of the Order and any information it provides in the Service Specification and the Goods Specification are complete and accurate;

    (b) co-operate with the Supplier in all matters relating to the Services including in particular any instructions or recommendations of the Supplier with respect to the installation of the Goods;

    (c) provide the Supplier, its employees, agents, consultants and subcontractors, with access to the Customer’s premises, office accommodation and other facilities as reasonably required by the Supplier to provide the Services;

    (d) provide the Supplier with such information and materials as the Supplier may reasonably require in order to supply the Services, and ensure that such information is complete and accurate in all material respects;

    (e) prepare and maintain the Customer’s premises in a suitable condition for the supply of the Services;

    (f) obtain and maintain all necessary licences, permissions and consents which may be required for the Services before the date on which the Services are to start;

    (g) comply with all applicable laws, including health and safety laws;

    (h) keep all materials, equipment, documents and other property of the Supplier (Supplier Materials) at the Customer’s premises in safe custody at its own risk, maintain the Supplier Materials in good condition until returned to the Supplier, and not dispose of or use the Supplier Materials other than in accordance with the Supplier’s written instructions or authorisation; and

    (i) comply with any additional obligations as set out in the Service Specification and the Goods Specification.

    8.2 If the Supplier’s performance of any of its obligations under the Contract is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation (Customer Default):

    (a) without limiting or affecting any other right or remedy available to it, the Supplier shall have the right to suspend performance of the Services until the Customer remedies the Customer Default, and to rely on the Customer Default to relieve it from the performance of any of its obligations in each case to the extent the Customer Default prevents or delays the Supplier’s performance of any of its obligations;

    (b) the Supplier shall not be liable for any costs or losses sustained or incurred by the Customer arising directly or indirectly from the Supplier’s failure or delay in performing any of its obligations as set out in this clause 8.2; and

    (c) the Customer shall indemnify, keep indemnified and hold harmless the Supplier from and against all direct, indirect or consequential costs or loss sustained or incurred by the Supplier arising directly or indirectly from the Customer Default.

    9. Charges and payment

    9.1 The price for Goods and the charges for the Services shall be the price/charges set out in the Order or, if no price/charges are quoted, the price/charges set out in the Supplier’s current price/rates list as at the date of the Order and shall, unless otherwise stated, be exclusive of VAT and all costs and charges associated with design or art work in relation to the Goods, as well as packaging, insurance and transport of the Goods.

    9.2 The charges for Services shall be calculated in accordance with the Supplier’s rates, as set out in its current price list as at the date of the Order.

    9.3 The Supplier reserves the right to increase the price of the Goods, by giving notice to the Customer at any time before delivery, to reflect any increase in the cost of the Goods to the Supplier that is due to:

    (a) any factor beyond the control of the Supplier (including foreign exchange fluctuations, increases in taxes and duties, and increases in labour, materials and other manufacturing costs);

    (b) any request by the Customer to change the delivery date(s), quantities or types of Goods ordered, or the Goods Specification; or

    (c) any delay caused by any instructions of the Customer in respect of the Goods or failure of the Customer to give the Supplier adequate or accurate information or instructions in respect of the Goods.

    9.4 For initial Orders, the Supplier shall invoice the Customer in advance and the Customer shall pay each invoice before delivery of the Goods and supply of the Services. For subsequent Orders, the Supplier may invoice the Customer for a deposit in advance and the Customer shall pay each such invoice before delivery of the Goods and supply of the Services.

    9.5 The Customer shall pay each invoice submitted by the Supplier:

    (a) within 30 days of the date of the invoice or in accordance with any other terms agreed by the Supplier and confirmed in writing to the Customer; and

    (b) in full by cheque, credit card or bank transfer (BACS) in cleared funds to a bank account specified on the Supplier’s invoice nominated in writing by the Supplier, and

    (c) time for payment shall be of the essence of the Contract.

    9.6 If the Customer fails to make a payment due to the Supplier under the Contract by the due date, then, without limiting the Supplier’s remedies under clause 13 (Termination), the Customer shall pay interest on the overdue sum from the due date until payment of the overdue sum, whether before or after judgment. Interest under this clause 9.6 will accrue each day at 4% a year above the Bank of England’s base rate from time to time, but at 4% a year for any period when that base rate is below 0%.

    9.7 All amounts due under the Contract shall be paid in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

    10. Intellectual property rights

    10.1 All Intellectual Property Rights in or arising out of or in connection with the Services (other than Intellectual Property Rights in any materials provided by the Customer) shall be owned by the Supplier.

    10.2 The Customer grants the Supplier a fully paid-up, non-exclusive, royalty-free non-transferable licence to copy and modify any materials provided by the Customer to the Supplier for the term of the Contract for the purpose of providing the Services to the Customer.

    11. Data protection and confidentiality

    11.1 Both parties will comply with all applicable requirements of the Data Protection Legislation. This clause 11 is in addition to, and does not relieve, remove or replace, a party’s obligations under the Data Protection Legislation.

    11.2 Each party undertakes that it shall not at any time disclose to any person any confidential information concerning the business, affairs, customers, clients or suppliers of the other party, except as permitted by clause 11.3.

    11.3 Each party may disclose the other party’s confidential information

    (a) to its employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of carrying out the party’s obligations under the Contract. Each party shall ensure that its employees, officers, representatives, subcontractors or advisers to whom it discloses the other party’s confidential information comply with this clause 12; and

    (b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.

    11.4 Neither party shall use the other party’s confidential information for any purpose other than to perform its obligations under the Contract.

    12. Limitation of liability – THE CUSTOMER’S ATTENTION IS DRAWN TO THIS CLAUSE

    12.1 The Supplier has obtained insurance cover in respect of its own legal liability. The Supplier has not obtained insurance in respect of certain types of loss and the limits and exclusions in this clause reflect the Supplier’s insurance cover. The Customer expressly acknowledges and agrees that the provisions of this clause 12 are fair and reasonable and the Customer expressly acknowledges and agrees that it is responsible for making its own arrangements for the insurance of any excess loss.

    12.2 Nothing in the Contract limits any liability which cannot legally be limited, including liability for: death or personal injury caused by negligence; fraud or fraudulent misrepresentation; and breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982.

    12.3 Subject to clause 12.2, the Supplier’s total liability to the Customer shall not exceed the amount paid by the Customer to the Supplier in connection with the Order which gave rise to the liability. The Supplier’s total liability includes liability in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract.

    12.4 The Supplier’s liability to the Customer for the following types of loss is wholly excluded: loss of profits; loss of sales or business; loss of agreements or contracts; loss of anticipated savings; loss of use or corruption of software, data or information; loss of or damage to goodwill; damage to walls, floors and ceilings arising in the course of delivery and/or installation of the Goods and all other indirect or consequential loss.

    12.5 The Supplier has given commitments as to compliance of the Goods and Services with the relevant specifications in clause 5 clause 7. In view of these commitments, any/all implied, statutory, customary clauses, warranties and stipulations, to the fullest extent permitted by law, are excluded from these Conditions, including for the avoidance of doubt the terms implied by sections 13 to 15 of the Sale of Goods Act 1979 and sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 which are also, to the fullest extent permitted by law, excluded from these Conditions.

    12.6 Unless the Customer notifies the Supplier that it intends to make a claim in respect of an event within the notice period, the Supplier shall have no liability for that event. The notice period for an event shall start on the day on which the Customer became, or ought reasonably to have become, aware of the event and shall expire three months from that date. The notice must be in writing and must identify the event and the grounds for the claim in reasonable detail.

    12.7 This clause 12 shall survive termination of the Contract.

    13. Termination

    13.1 Without affecting any other right or remedy available to it, either party may terminate the Contract with immediate effect by giving written notice to the other party if: (a) the other party commits a material breach of its obligations under the Contract and (if such breach is remediable) fails to remedy that breach within 30 days after receipt of notice in writing to do so; or (b) the other party suspends, or threatens to suspend, or ceases or threatens to cease to carry on all or a substantial part of its business.

    13.2 Without affecting any other right or remedy available to it, the Supplier may terminate the Contract with immediate effect by giving written notice to the Customer if the Customer fails to pay any amount due under the Contract on the due date for payment.

    13.3 Without affecting any other right or remedy available to it, the Supplier may suspend the supply of Services and all further deliveries of Goods under the Contract or any other contract between the Customer and the Supplier if the Customer fails to pay any amount due under the Contract on the due date for payment.

    14. Consequences of termination

    14.1 On termination of the Contract: the Customer shall immediately pay to the Supplier all the Supplier’s outstanding unpaid invoices and interest and, in respect of Services and Goods supplied but for which no invoice has been submitted, the Supplier shall submit an invoice, which shall be payable by the Customer immediately on receipt; and the Customer shall return all the Supplier Materials and any Goods which have not been fully paid for. If the Customer fails to do so, then the Supplier may enter the Customer’s premises and take possession of them.

    14.2 Termination of the Contract shall not affect any rights, remedies, obligations and liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination.

    14.3 Any provision of the Contract that expressly or by implication is intended to have effect after termination shall continue in full force and effect.

    15. General

    15.1 Force majeure. Neither party shall be in breach of the Contract nor liable for delay in performing or failure to perform, any of its obligations under the Contract if such delay or failure result from events, circumstances or causes beyond its reasonable control, which shall include: (a) act of God, storm, explosion, flood, tempest, fire or accident; (b) war (or threat of war), riot, civil commotion or malicious damage; (c) compliance with any law or governmental order, rule, regulation or direction; (d) import or export regulations or embargoes; (e) strike, lock-out or other industrial actions or trade dispute (whether involving employees or the Supplier or a third party); (f) failure of a utility service or transport network; (g) difficulties in obtaining raw materials labour fuel parts or machinery; (h) power failure or breakdown of plant or machinery; (i) default of suppliers or sub-contractors.

    15.2 Assignment and other dealings. The Supplier may at any time assign, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any or all of its rights and obligations under the Contract. The Customer shall not assign, transfer, mortgage, charge, subcontract, delegate, declare a trust over or deal in any other manner with any of its rights and obligations under the Contract.

    15.3 Notices. Any notice given to a party under or in connection with these Conditions shall be in writing and shall be: (a) delivered by hand or by pre-paid first-class post or other next working day delivery service at its registered office (if a company) or its principal place of business (in any other case); or (b) sent by fax or email to its main fax number or email address. Any notice shall be deemed to have been received: (a) if delivered by hand, on signature of a delivery receipt or at the time the notice is left at the proper address; (b) if sent by pre-paid first-class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or at the time recorded by the delivery service; or if sent by fax or email, at the time of transmission, or, if this time falls outside business hours in the place of receipt, when business hours resume. This clause does not apply to the service of any proceedings or other documents in any legal action or, where applicable, any arbitration or other method of dispute resolution.

    15.4 Severance. If any provision or part-provision of the Contract is or becomes invalid, illegal or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable. If such modification is not possible, the relevant provision or part-provision shall be deemed deleted. Any modification to or deletion of a provision or part-provision under this clause shall not affect the validity and enforceability of the rest of the Contract.

    15.5 Waiver. A waiver of any right or remedy under the Contract or by law is only effective if given in writing and shall not be deemed a waiver of any subsequent right or remedy. A failure or delay by a party to exercise any right or remedy provided under the Contract or by law shall not constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict any further exercise of that or any other right or remedy. No single or partial exercise of any right or remedy provided under the Contract or by law shall prevent or restrict the further exercise of that or any other right or remedy.

    15.6 No partnership or agency. Nothing in the Contract is intended to, or shall be deemed to, establish any partnership or joint venture between the parties, constitute either party the agent of the other, or authorise either party to make or enter into any commitments for or on behalf of the other party.

    15.7 Entire agreement. The Contract constitutes the entire agreement between the parties and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between them, whether written or oral, relating to its subject matter. Each party acknowledges that in entering into the Contract it does not rely on, and shall have no remedies in respect of, any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Contract. Each party agrees that it shall have no claim for innocent or negligent misrepresentation or negligent misrepresentation based on any statement in the Contract. Nothing in this clause shall limit or exclude any liability for fraud.

    15.8 Third parties’ rights. Unless it expressly states otherwise, the Contract does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the Contract.

    15.9 Variation. Except as set out in these Conditions, no variation of the Contract shall be effective unless it is agreed in writing and signed by the parties (or their authorised representatives).

    15.10 Governing law. The Contract and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with it or its subject matter or formation shall be governed by and construed in accordance with the law of England and Wales.

    15.11 Jurisdiction. Each party irrevocably agrees that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with the Contract or its subject matter or formation.